Return Policy

At Reel Velvet, ensuring customer satisfaction remains our utmost priority. Each item undergoes a meticulous quality inspection before dispatch to guarantee your contentment.

Should you find yourself dissatisfied with your purchase, you may opt to resell the item, provided it remains in its original, unused condition, and with its accompanying packaging intact. However, please note that any associated shipping costs will be your responsibility. For further information, we encourage you to reach out to us via direct message on Instagram.

In the event of receiving a defective item, exchanges are available strictly within a 24-hour window from the time of delivery. We kindly request that you notify us within this timeframe to initiate the resolution process. Unfortunately, beyond this period, we are unable to offer assistance.

Please be advised that refunds, returns, or exchanges stemming from changes of preference, dissatisfaction or order errors, such as selecting an incorrect size or color, are not accommodated.

By completing a purchase with us, you acknowledge and agree to adhere to all our policies. To preempt any potential issues, we urge you to exercise due diligence in selecting the appropriate size and color prior to finalizing your order.

At Reel Velvet, we value our patrons deeply, and should you encounter any concerns, please do not hesitate to contact us via direct message on Instagram. We are committed to addressing your queries promptly and effectively.